ElderEaseTM believes in complete customer satisfaction. We have therefore designed a return policy to meet your needs:
You may cancel a product within 24 hours of having placed the order of the product, in case the product has not yet been dispatched.
Once the order is dispatched, you may not cancel your order unless otherwise stated.
Easy Return & Refund Policy
At ElderEaseIndia.com, we understand how important the look and feel of a product is. We understand that there are times once you’ve purchased a product, for any reason, you might want to return the same. We introduce to you an easy returns policy. You may write to us/inform us at support@eldereaseindia.com within 5 days of receiving the product, and we will accept a return of the same. We request you to keep the shipping tags/packaging intact and ship the product back unused. Upon receiving the product and on inspection, we will refund the amount to you.
Exceptions:
Please note due to hygiene purposes, we will not be able to accept a return of products under the categories Bath Safety and Incontinence.
Conditions for Return/Refund
Products/Items should be unused.
Products should be returned in their original packaging along with the original price tags, labels and invoices.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
Please note that unless the products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.
Refunds
We will process the refund after receipt of the product by ElderEaseIndia.com. Refund will be processed based on the mode of payment of the order
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days of the process being completed.
Orders paid by net banking accounts will be credited back to bank account within 7 working days of the returns process being completed.
Refund will be made in case replacement is not possible.
The Returns Process
Please follow the below process for returning your parcel to us:
Please mail us at support@eldereaseindia.com giving the order no. and the reason you would like to return it.
Re-pack the item in its original packaging with labels and tags still attached and send it to: ElderEase, 552 Block N, New Alipore, Kolkata – 700053
Our focus is and shall always remain on quality, simplicity and great service. If you or your loved one needs a little help – or a lot – we offer practical and very affordable solutions that make life a little easier. You’ve come to the right place! We would like to assure you that our resolve is to offer impeccable service and try to satisfy your needs.
We look forward to becoming your partner by providing products that enhance your quality of life and provide you with dignity, safety and independence.
